Patientinnen-Reise
Your journey to us.
Seven stages, from the first appointment request to long-term support — at each one it’s clear what you contribute und what we do.
Lesehilfe: jede Station hat zwei Spalten —
DU (what you do / bring) and
WIR (what we provide). So each side knows its part.
1
Before the first appointment
Request an appointment
Du
- Online buchen via arzt-direkt.de (fastest, 24/7) — or by phone
- Versicherungskarte bereithalten
- Wenn vorhanden: Vorbefunde, Mutterpass, Notizen zum Zyklus
- Bei Bedarf Anamnesebogen vorab fill in (Forms)
Wir
- Drei Wege zur Buchung: online, by phone (any time with Clara), on site
- Je Anliegen ein eigener Slot — kein „passt schon irgendwie"
- In unclear cases, a callback from the practice team
2
Erste Begegnung
Arrival & self-check-in
Du
- Am Self-check-in terminal im Eingangsbereich anmelden — Namen tippen, Karte einscannen
- Take a seat in the waiting area — coffee and water are ready
- Fill in any remaining forms on your phone
Wir
- Self-check-in saves you the queue at reception
- We see immediately that you’ve arrived — the consulting room is prepared
- We honestly let you know about waiting times if it takes longer
3
Im Sprechzimmer
Anamnese
Du
- Nothing is “too small” — tell us what’s on your mind
- Es gibt keine Tabus, Scham hat hier keinen Raum
- Thanks to the forms in advance you’re already well prepared — we get straight to the point
Wir
- We take time for the history — background, current complaints, life circumstances
- We structure the conversation so that important points aren’t forgotten
- Halten Befunde dokumentiert fest
4
Examination
Diagnostik
Du
- You let us know if something goes too fast
- You stop the examination at any time if you want
- A companion is welcome if you wish
Wir
- We explain each step in advance — palpation, ultrasound, depending on your concern
- We only examine what makes medical sense — no routine pressure
- We show results directly on screen and explain them
5
Findings & advice
Clarity about what’s going on
Du
- You help decide the next step — no pressure
- You get a second opinion if you wish
- You let us know if you want to read up on something before deciding
Wir
- We explain the findings clearly — including what they do not bedeutet
- If needed: prescription, referral, follow-up directly
- Treatment plan in writing, so you forget nothing
6
After the appointment
Online-Rezeption & Folgetermine
Du
- Folgetermin online buchen (arzt-direkt.de or Doctolib) — or by phone via Clara (any time)
- Prescription request via the Online-Rezeption (DocMedico) — Chat ohne App-Installation
- Prescription sent directly to your pharmacy via Medikamendo (e-prescription handling)
- For questions about findings: send a message via the online reception or call
Wir
- jederzeit erreichbar via Clara (phone AI) and DocMedico (online reception)
- Prescriptions are usually processed promptly
- SMS notification when the prescription is ready at the pharmacy
- E-prescription sent to your preferred pharmacy (Medikamendo)
7
Langfristig
Support through every stage of life
Du
- You come for the yearly check-up — even when nothing’s wrong
- You let us know if something changes (life stage, symptoms, how you feel)
- You bring previous findings if you were treated elsewhere
Wir
- We support you from your teenage years into maturity — screening, pregnancy, hormones, ageing well
- One practice, all stages — no handovers to unfamiliar colleagues
- We refer you to a specialist consultation if needed
What’s it about for you?
Look into your concern.
Depending on the topic, the procedure, prices and preparation differ — take a look.